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Updating Billing Information
Updating Billing Information

How do I add a new payment method? How do I change billing contacts? How do I change my plan or subscription type? How do I sign up and pay?

Updated over a week ago

Managing your payment info is easy and secure. Plus, you can save big with annual or biannual subscriptions. This guide will show you how to update your payment details and unlock savings—let's dive in!

Step 1: Accessing Your Payment Information

To add, change, or remove your payment information, follow these steps:

  1. Log in to your account and head over to your Profile Picture.

  2. Click on "My Account" in the navigation menu, or by clicking here.

  3. Scroll down to the "My Hospitals" section and click on "Change Your Plan."

Step 2: Unlocking Savings with Longer Subscriptions

Enjoy savings of up to 10% when you opt for an annual subscription and 5% for a biannual (6-month) subscription.

  1. Select the desired subscription duration (annual or biannual) from the available options.

  2. Continue into Billing Portal.

Step 3: Updating Your Billing Information

You will now be redirected to our secure billing portal (powered by Stripe). Here, you can easily update your billing information. Follow these steps to make the necessary changes:

  1. In the billing portal, you will see options to update your payment details. These options may include adding a new payment method, changing the existing one, or removing a payment method.

  2. To add a new payment method, click on the "Add Payment Method" or similar option. Follow the prompts to enter your new payment details and save them.

  3. To change your existing payment method, click on the "Change Payment Method" or similar option. You can then update the necessary information, such as your credit card details or billing address.

  4. To remove a payment method, click on the "Remove Payment Method" or similar option. Confirm the removal when prompted.

Step 4: Confirming Changes

Once you've made the desired changes to your payment information and chosen a subscription duration, make sure to review and confirm the updates. This ensures that your new payment details are saved correctly, and your subscription reflects the applicable discount.

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