Password Reset

How long is the password reset token valid? I didn't receive the password reset email. What should I do? What do I do if my token expires?

Updated over a week ago

How long is the password reset token valid?

The password reset token generated by Inventory Ally is valid for one day. The expiration time is set by Inventory Ally to maintain a balance between security and user experience. The one-day validity period ensures that you have sufficient time to reset your password while reducing the risk of unauthorized access to your account.

What should I do if my password reset token expires?

If your password reset token expires, you will need to request a new one. Follow the steps below to reset your password:

  1. Visit the password reset page by going to https://my.inventoryally.com/forgotpassword.

  2. Enter the email address associated with your Inventory Ally account.

  3. Click on the "Submit" button.

  4. An email will be sent to the provided email address with a new password reset link.

  5. Check your email inbox, including the spam or junk folder, for the password reset email.

  6. Click on the link provided in the email to proceed with resetting your password.

  7. Follow the instructions on the password reset page to set a new password for your account.

  8. Once you have successfully reset your password, you can log in to your Inventory Ally account using the new password.

Why is the password reset token valid for only one day?

The one-day validity period for the password reset token is a security measure implemented by Inventory Ally to ensure the safety of your account. By setting an expiration timeframe, we minimize the risk of unauthorized access if the token falls into the wrong hands. It is important to reset your password promptly after receiving the password reset email to maintain the security of your account.

I didn't receive the password reset email. What should I do?

If you didn't receive the password reset email, please follow these steps:

  1. Double-check the email address you entered on the password reset page to ensure it is correct.

  2. Check your spam or junk folder in your email inbox, as the email might have been filtered.

  3. Add [email protected] to your email contacts or whitelist to ensure future emails are not marked as spam.

  4. If you still haven't received the email, please contact our support team for further assistance.

If you have any further questions or need additional assistance, please don't hesitate to reach out to our support team. We're here to help!

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