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Troubleshooting: When the Issue Is the Workflow, Not the System

Why am I getting unexpected results? Could my workflow be the cause?

Sometimes the issue isn't caused by Inventory Ally. Instead, inconsistent inventory processes can lead to unexpected recommendations, inaccurate counts, or unpredictable results. Before adjusting inventory data or overriding recommendations, review your hospital's workflow to ensure everyone is following a consistent process.

What to review

Review how the task is performed

Start by reviewing how inventory tasks are completed, not just the final result. Small differences in how orders are placed, inventory is counted, or products are received can create inconsistent data and lead to unexpected recommendations.

Confirm a consistent workflow

Inventory Ally works best when the same process is followed consistently. Review your team's workflow and confirm responsibilities are clearly defined.

Ask questions such as:

  • Who uploads the order history?

  • Who enters inventory counts?

  • Has everything been added to the Want List?

  • Who places vendor orders?

A consistent workflow helps ensure Inventory Ally receives complete and reliable information.

Improve the workflow, not the data

If Inventory Ally's recommendations don't match your expectations, avoid changing inventory data simply to achieve a different result. Instead, improve the workflow so that inventory counts, order history, and other inputs remain consistent. If needed, adjust item review frequencies or use Favorite Items to better match your hospital's inventory management process.

Still need help?

If your team is following a consistent workflow and Inventory Ally's recommendations still don't match your expectations, contact Inventory Ally Support for additional guidance.

Key takeaways

Unexpected inventory recommendations are often caused by inconsistent workflows rather than problems with Inventory Ally.

Review:

  • how inventory tasks are performed

  • whether responsibilities are clearly assigned

  • whether inventory data is entered consistently

  • whether your workflow matches your hospital's needs

Consistent processes lead to consistent inventory data, making Inventory Ally's recommendations more predictable and easier to manage.

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